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Ordering / Return Information

Payment

PLEASE NOTE ... Worldpay option currently not in use.

Ordering Online with us is safe and secure! You can pay using your Paypal account or credit card with Worldpay

You can choose Paypal for checkout where you will be taken to the Paypal website where you can sign in and use your Paypal account to make payment. If you prefer to pay by credit card then choose Worldpay at the checkout, here you can enter your card details and make the payment using Worlday's own online security. Once the payment is authorised you will be returned to this website for confirmation of your order.

Security

Whether you make payment through Paypal or Worldpay, they both handle all your card details and do not pass them on to us. We neither store, nor have access to you card information so you can be certain your transactions are safe and secure. Once you click on checkout you are taken to the Paypal or Worldpay secure website where your card information is entered and protected by the latest SSL technology and is fully PCI DSS compliant.

Return / Refund Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us via our contact form and quoting the order number supplied to you. Your refund will be paid as soon as we receive the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or incorrectly described. All unwanted items must be returned in a saleable condition.

Delivery Information

All cables include free UK delivery and are normally despatched second class Royal Mail depending on the weight of the item. Larger orders may sometimes be despatched via courier at our discretion, please contact us before ordering if the delivery method may affect you. Most items are normally received within 48hr from your order date excluding weekends and bank holidays.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Despatch Times

Most orders received by 2:00pm Monday to Friday are despatched the same day. This isn't guaranteed but rarely do we not meet this deadline. Despatch times do not include weekends and public holidays.

Guarantee

All of our cables are backed up by a one year return to base warranty. Please contact us before returning any item

Kryptronic Internet Software Solutions